Serving Sonoma & Marin County, CA info@silvercarriage.com

Non-emergency medical transportation services

Many options, one standard: safe, reliable, and comfortable. From one-time rides to standing weekly schedules, here's how we can help.

Wheelchair Transportation

Our modern, wheelchair-accessible vehicles are fitted with secure tie-down systems, and every trip is handled by a driver with real medical transport experience. We take the time to load, secure, and unload carefully — comfort and dignity come standard.

Appointment Companion Service

Our newest service, and a favorite with families: we accompany you or your loved one from the vehicle to the waiting room and make sure check-in goes smoothly. Peace of mind for family members who can't be there in person.

Recurring & Scheduled Rides

Dialysis three times a week? Physical therapy every Tuesday? Set it once and forget it — we build standing pick-up and drop-off schedules around your appointments, so the ride is never the thing you have to worry about.

One-Time Trips

Doctor and dental visits, imaging and lab work, outpatient procedures, eye appointments — or simply a family celebration you don't want to miss. One call books the whole trip, there and back.

Facility & Discharge Transfers

We work directly with care facility staff to coordinate resident transportation, and we provide safe, unhurried rides home after hospital stays. Clear communication with your care team, every step of the way.

Door-Through-Door Assistance

We're never a curb-to-curb service. Your driver offers a steady arm from the front door, into the vehicle, and through the doors of your destination — with patience built into every minute of the trip.

Good to know

Frequently asked questions

What is non-emergency medical transportation (NEMT)?

NEMT is professional transportation for people who need help getting to medical appointments but don't require an ambulance — for example wheelchair users, seniors, and anyone recovering from a procedure. Vehicles are equipped for mobility devices and drivers are trained to assist.

What areas does Silver Carriage serve?

We serve all of Sonoma County and Marin County, California — including Santa Rosa, Petaluma, Sonoma, Rohnert Park, San Rafael, Novato, and surrounding communities. Call us about trips that start or end outside these counties.

Can someone accompany my loved one into their appointment?

Yes. Our appointment companion service means we walk you or your loved one to the waiting room and help with check-in, so nobody is ever left at the curb.

How far in advance should I book a ride?

We recommend booking as soon as you know your appointment time. Call (707) 356-3528 — we'll always do our best to accommodate short-notice requests.

Do you offer recurring rides for dialysis or therapy?

Yes. We schedule standing pick-ups and drop-offs for dialysis, physical therapy, adult day programs, and any other regular appointment, so your ride is always arranged.

How much does a ride cost?

Every trip is different, so we provide free, no-obligation quotes. Tell us your pick-up location, destination, and mobility needs, and we'll give you clear, affordable pricing.

Not sure which service fits?

Tell us your situation — we'll recommend the right option and quote it for free.